Privacy Policy

Last updated: 29 September 2026

This Privacy Policy describes how Mr-Refurb (the "Site", "we", "us", or "our") collects, uses, and shares your personal data when you visit our Site, use our services, or make a purchase through mr-refurb.nl (the "Site"), or otherwise communicate with us about the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, regardless of whether you are a customer, website visitor, or another person whose personal data we process.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example due to changes in our services, practices, or legal and regulatory requirements. When we change this policy, we will update the date at the top of this page.

How we collect and use your personal data

Information we collect directly from you

• Contact information: name, address, telephone number, and email address.
• Order information: products ordered, billing address, delivery address, order number, and payment confirmation.
• Account information: username, password, and other data needed to manage your account.
• Customer service information: information you provide when you contact us, for example about an order, return, repair, or warranty.

Information about your use of our Site

We may automatically collect information about your use of our Services through cookies, pixels, and similar technologies. This may include device data, IP address, browser information, and information about your use of our website.

Information from third parties

We may receive data from parties that provide services to us or with which our webshop is connected, such as Shopify, payment processors, suppliers, distributors, carriers, and advertising and analytics partners.

How we use your personal data

We may use your personal data for, among other things:

• Product and service delivery: processing, fulfilling, shipping and delivering orders.
• Account management: creating and managing your customer account.
• Payments: processing and checking payments and refunds.
• Customer service: answering questions and handling returns, warranty claims, repairs and complaints.
• Marketing: sending promotional communications and, where permitted, displaying personalised advertisements.
• Security: detecting and preventing fraud, misuse and other unwanted activities.
• Service improvement: analysing and improving our website, products and services.
• Legal obligations: complying with applicable administrative, tax and legal obligations.

Direct delivery by suppliers

To process and deliver your order, we may share necessary personal data and order details with our suppliers, distributors, fulfilment partners and logistics partners.

In some cases, an order is shipped directly from a supplier or distributor to the delivery address you provided. This may happen, for example, when a product is delivered directly from our supplier's stock.

For this purpose, we may provide, among other things, the following data:

• recipient's name;
• delivery address;
• telephone number, if necessary for delivery;
• email address, if necessary for processing or delivery;
• order number or reference number;
• data about the products ordered, such as product name, item number/SKU and quantity;
• other data necessary to process and deliver the order correctly.

We only share data that is reasonably necessary to process the order. The relevant parties may process the personal data provided solely to the extent necessary for processing, shipping, delivery and logistical handling of the order and related services.

Cookies

We use cookies and similar technologies for functionality, analytics and marketing, among other purposes. More information about cookies that may be used within the Shopify platform can be found in Shopify's cookie policy.

Data sharing

We may share personal data with third parties when this is necessary for our services, business operations or legal obligations. These may include:

• Suppliers and distributors: for processing and, where applicable, directly shipping orders.
• Carriers and logistics partners: for shipping, delivery and order tracking.
• Payment service providers: for processing payments, refunds and fraud prevention.
• IT and hosting service providers: for the operation and security of our online store and systems.
• Marketing and advertising partners: for marketing and advertising, to the extent permitted by law.
• Analytics partners: to analyse and improve our website and services.
• Government authorities: when we are legally required to provide data.
• Parties involved in business transactions: for example, in the event of a merger, acquisition or sale of (part of) our business.

Categories of data and recipients

Third-party websites

Our Site may contain links to third-party websites or services. These websites have their own privacy policies and terms. We recommend that you read them when visiting an external website.

Children

Our Services are not specifically intended for children under 16. We do not knowingly collect personal data from children when, under applicable law, consent from a parent or legal guardian is required.

Security and retention period

We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, or alteration. However, no method of transmission or electronic storage can guarantee complete security.

We do not retain personal data longer than necessary for the purposes for which it was collected, unless we are legally required to retain certain data for a longer period. When determining the retention period, we consider, among other things, legal obligations, warranties, customer service, disputes, and administrative and tax obligations.

Your privacy rights

Depending on applicable law, you may have, among others, the following rights:

• right of access to your personal data;
• right to correction of inaccurate personal data;
• right to erasure of personal data;
• right to restriction of processing;
• right to object to certain processing activities;
• right to data portability;
• right to withdraw previously given consent;
• right to lodge a complaint with the competent supervisory authority.

You can submit a request regarding these rights using the contact details at the bottom of this Privacy Policy. We may ask you for additional information to verify your identity before processing a request.

International transfers of personal data

Some of our service providers may process personal data outside the Netherlands or the European Economic Area (EEA). When personal data is transferred internationally, we take appropriate measures where required to ensure that this data is protected in accordance with applicable privacy laws.

Contact

Do you have questions about this Privacy Policy, the processing of your personal data, or would you like to exercise your privacy rights? Please contact us: